FINCA - Building tomorrow together


‘You can’t go home again’, so said American author Thomas Wolfe, but I did. Not back to Levittown, Long Island where I grew up, but to Blantyre, Malawi, which I consider one of my 23 other homes, where I founded FINCA subsidiaries over the past 32 years.

The occasion was the celebration of the day, 22 years ago, when we organized the first village banks in Blantyre, with $100,000 from Rotary Clubs in Colorado, led by an orthopedic surgeon named Dr. Richard Kemme, who had a prosperous practice built on the back of the many skiers that flew down the slopes of the Rockies and collided with trees, rocks and most often with each other, breaking limbs.  Dr. Kemme came to Malawi to work on polio victims, but when he learned of FINCA’s work in Latin America from other Rotarians he decided he needed to persuade us to bring our small loans to help the women of that country. It wasn’t difficult; we had founded FINCA Uganda just a few months before it and was running beautifully, so on one of my trips there I just hopped on a plane from Entebbe to Nairobi and from there down to Blantyre.

In those days, raising money for FINCA was easy, and on my maiden trip I came back with two other big grants, one from the World Bank and one from USAID.   In a week, with Dr. Kemme’s help., I recruited a board, hired a director and a credit officer, and organized four village banks.   On this trip, I carried with me the coveted “Silver Tree” award, to recognize FINCA Malawi for having reached 50,000 clients.

Man, it was so easy back then.  Today, microfinance is complicated, we do it through regulated banks and finance companies instead of NGOs, we have stiff competition from other banks, payments companies, telcos, retailers, even public utilities, in some cases.  Our managers mostly come from the banking sector, not the Peace Corps, like me.

I was only in Blantyre for two days, but we packed in the inauguration of our new branch, which is enabled to take savings, a celebration of our 20th anniversary, and, of course, a visit to a village bank.   The Deputy Governor of the Reserve Bank of Malawi was on hand to open the first savings account, which went off without a hitch, except that our core banking system failed to print his receipt.  The entertainment at our dinner was provided by a dancing troupe of convicts from the nearby prison farm.   (They were close to their release dates; that’s why they didn’t run after the show)  As they danced, you could feel the pent up energy from their years of confinement released into the room.

The village bank was located in a slum on the outskirts of Blantyre, a city which has grown up from the small burg I visited 22 years ago.   The roads through it are dirt and gouged with rivulets from past rains, and gansta rap blares from sound systems in the neighborhood shops.   The women are waiting on a large sheet of plastic so as to not soil their colorful red and maroon dresses emblazoned with the FINCA tree brand.   Considerate of their guest, they face into the sun while I have my back to it.  I ask them to tell their stories.   One woman is a serial entrepreneur; she buys maize at harvest time, stores it and then sells it during the “hungry season” six months later at three times the price.  She also as a general store, and she shows me a blouse that she has hand embroidered constituting her third source of income.   Another woman describes how, with the income from her dried fish business, she has been able to educate her three children, one of whom is now a doctor, another a teacher, and the third a mechanical engineer.   Looking at the humble dwellings with their brick walls and tin roofs, it is obvious what these women’s priorities are:  they invest in their children.

But the one I found most interesting is a younger mother the women of this village bank has adopted.  In a departure from our usual credit policy, this woman had no existing business when she joined the group and got her first loan; the President of the group convinced the others to guarantee her loan and told them not to worry; she would mentor her.   It worked, and now this young mother was on her third loan and had a thriving business selling used clothing.   As our SUV rocks back down the dirt road out of town, I find myself swaying to the music blaring the sound systems, Dr. Dre from the sound track from Straight Outta Compton.

This is FINCA:  Straight Outta Malawi.  Financing women micro entrepreneurs in poor neighborhoods around the world, helping them help themselves and their families.   The model is still dead simple, but it works.

Billions of people around the world remain financially excluded.

Without savings, they are unable to build up the money they need to pay for their children’s education; without loans, they are unable to open and grow their businesses; and without insurance, they are constantly at risk of losing everything.

New technology — from mobile to app-based banking — now provides us with the tools we need to provide more people in ever more remote locations with financial services.

But there are also risks. Without safeguards — such as credit checking facilities and providing these people with lessons about financial literacy — there is a real risk that we could leave a whole generation of people in the developing world in debt.

That’s why last week I co-authored a column for the Financial Times with Andree Simon, my Co-CEO at FINCA, on the promises and pitfalls of the next era of financial inclusion.

Read now

In August I had the opportunity to visit our subsidiary in Nicaragua, and I was thrilled to see what a difference we are making there.

It was great to be able to spend time with our team in Nicaragua, ably led by Klau Geyer, our CEO, and also visit some of FINCA’s clients to see and hear how our financial services are enabling the growth of their businesses.

As always, I came away inspired by the enthusiasm and dedication of our staff, and their committment to helping our clients build a better future for themselves and their families.

I was especially moved by a client named Julia Ramirez, who despite her own very modest circumstances chooses to help the children of less fortunate families in her community. Like so many of our clients, Julia has overcome adversity in her personal life and presents a brave and generous face to the world.

I wanted to share some of their stories with you, so I made a short video blog of my time in Nicaragua. I’d love if you spared a few minutes to watch it.

My PR guy called me up to nag me the other day.

“You’re not blogging enough. You’re supposed to be a ‘Thought Leader’. It’s difficult to position you as such if you aren’t having any thoughts. People will begin to think of you as – “

“A ‘Thoughtless Leader”?”

“At best.”

I tried to give my usual excuse. I’ve been really busy lately.

“That’s what they all say. Look, I can’t do my job if you don’t do yours.”

“That’s right, put it on me.”

“The buck stops there.”

“One more cliché and I’m hanging up.”

But he beat me to it. Leaving me no alternative but to come up with a thought.

I went to Kansas City for a fundraiser last week, and afterwards met with two local entrepreneurs, one in the financial sector and the other of the social variety. Contrary to what some think, a ‘Social Entrepreneur’ is not someone who spends little time working and most of his time partying. The social entrepreneur was Gary White, CEO of, with whom FINCA is considering partnering in a water and sanitation project in Uganda. The financial entrepreneur was Bob Regnier, President and CEO and Bank of Blue Valley and a FINCA supporter. Bob is a ‘playah’ in the Kansas City entrepreneur space, financing entrepreneurs through both his bank and promoting new entrepreneurs through the Regnier Institute for Entrepreneurship and Innovation at the University of Missouri-Kansas City. Also in attendance at the fundraiser were the Hatch brothers, Bob and John, who co-founded FINCA back in 1984. We talked about some of the exciting new things going on in our organizations, both in the heartland of the U.S. and internationally, where FINCA and work.

FINCA and got together a while back when we both realized that working together in Uganda made sense, given that has the engineering and technical know-how to connect more poor people in Uganda to clean water and sanitation, and FINCA has a client base of over 50,000 families who need these services. Add to that the fact that FINCA Uganda, a microfinance company, can bring financing to the table and you have the makings of an interesting partnership. We have undertaken a feasibility study and are working on developing a pilot project to see how this could work.

The Uganda collaboration is part of a wider effort to bring affordable products and services in the areas of renewable energy, education, healthcare, and agriculture to our clients called FINCA Plus. After 30 years of providing affordable financial services to low income families in 23 countries of Latin America, Africa, Eurasia, South Asia and the Middle East, we decided to leverage that experience in these other non-financial sectors. Since we aren’t experts in these areas, we have decided to partner with other social enterprises that have developed successful products and services and are looking for ways to scale them. In order to do that they need money, and that’s where FINCA can help. It helps that we also have a client base of 1.8 million potential customers.

Well, that’s my 500 words for today. You happy, Paul?

A couple of weeks ago I visited our FINCA project and its clients in Nicaragua. Traveling with me was Matthew Glynn, a fine UK journalist from The Independent. We met with a number of clients who had started and grown businesses with the help of FINCA microloans.

On his return, Matthew wrote a feature piece for the Independent and a shorter piece for the London Evening Standard. In the Independent he quoted me giving my views on the role of microfinance in tackling terrorism:

“I heard someone say the other day, ‘Let’s be clear, we’re not going to fight terrorism by helping poor people with microfinance’. Well, guess what, we are, and it’s the only way we’re going to do it.

“We ignore at our peril the social ills of countries like Pakistan and Afghanistan where there is high youth unemployment and people may give their kids to a madrassa and a radical imam otherwise they might starve to death. … So how can we combat that? We have to give the family an alternative, maybe an opportunity to access microfinance – the ability to start and run their own business.

“It’s not going to be the only solution… but business, done in a responsible way and done as a social enterprise, is the solution to many of the major ills in the world, including poverty and terrorism.”

This is an accurate quote and I stand by it. I’d also like to take this opportunity to add that this is a truth that stands for any country: young people and parents must have economic opportunity or the risk of social unrest rises. In its extreme, unrest can spill into terrorism when the plight of the hopeless is used by those who would purposely do harm to others.

The first two responses I received in the wake of Matt’s two articles were, first, someone desiring to partner with FINCA for microinsurance, and second, a tweet from a former FINCA intern (El Salvador, circa 1995)-turned-microfinance-sceptic Dean Karlan, a professor at Yale, asking: “Does this really capture your view? Microcredit to fight terrorism?” We went back and forth a few times; me defending my position, he his. But this got me thinking. Perhaps it’s time I put my views on this issue right out there. So that’s what I’m doing now. I want to emphasize these are my personal views, not those of my organization.

I absolutely believe that business, done in a responsible way, is a credible alternative to delivering up your kids to being radicalized. And, for the record, I don’t accept the wide-spread premise that almost all terrorists are middle class and college educated. I’ve spent more than 40 years with people in some of the world’s poorest and most volatile places on earth and I can tell you, all the academics in the world won’t convince me to ignore what I’ve seen with my own eyes.

Many suicide bombers are brain-washed as children in madrassas by radical Imams who source poor, uneducated kids delivered to them by their impoverished parents because they can’t feed them. This is a fact. So, no, I don’t agree with author Alan Krueger et al that most terrorists are well-educated.

My albeit-short exchange with Dean on Twitter reminded me of a meeting a number of us from international NGOs had with a representative of the Bush State Department in the wake of 9/11. “Don’t think that this event had anything to do with the fact that the majority of the people of Afghanistan live in poverty, or that this means we will be ramping up spending on economic development in poor countries as a result,” he lectured us. The implication was the only way to fight Al Qaeda was with military force.

I remember thinking, groan, what a totally foolish and ignorant view! Well, we all know how that worked out. After billions spent in Afghanistan, the Taliban has regrouped and reconquered huge swaths of the country. The security situation has made much of the economic development work totally impossible. FINCA has managed to hang on there, where 90% of our clients are women supporting their families through small business efforts.

I also remembered working in Somalia with my FINCA partner, John Hatch, on a credit program for rice farmers in the Shebelle River Valley. The last trip John and I took there was just before the Barre regime collapsed, plunging the country into chaos and setting the stage for the country’s takeover by Al Shabaab, an Al Qaeda affiliate. To me, the absence of economic opportunities resulting from Somalia’s descent into ‘Failed State’ status was definitely a factor in the rise of terrorism.

I am not alone in this line of thinking. Here is a video of a very powerful TED talk by a courageous young Somali social entrepreneur named Mohamed Ali. He describes how terrorist groups seek out and recruit small-town, uneducated, unemployed young people with no prospects and no opportunities – and turns them into suicide bombers. And discusses entrepreneurship as a viable solution.

Mohamed is the Executive Director of the Iftiin Foundation, an organization that builds and supports young entrepreneurs to encourage a culture of change and innovation in Somalia and other post-conflict countries. He has a law degree from Boston College Law School. Mohamed works and lives in Somalia. He was born there, so he knows the country and the people. So if you can’t take my word for it, then take his instead.

Perhaps in the West we have a desire to overcomplicate things because we don’t have a reference point. Most of us have never experienced real hunger, real fear, real hopelessness. Most of us have never even seen people who are suffering from these things because we’ve never visited their countries – they’re ‘too dangerous’. That means, in order to make sense of the senseless, we resort to statistical and academic gymnastics.

Perhaps, if we tried harder to listen, learn and put a human face on the young suicide bomber, we’d begin to accept that the need to survive with dignity can drive people to embrace even the most senseless of options: terrorism.

If we could bring ourselves to accept that alleviating hunger, fear and hopelessness play a major role in the terrorism recruitment advertising package then we could start to see the enormous value of offering opportunity, support, hope and yes, microfinance, as part of the solution.

This piece was originally published on the FINCA website. I just felt I had to share it here as well! 


I got the sad news yesterday, via Twitter, that one of the people I most admired in this world, Naima, had passed away.   The tweet was from Basha, who is married to one of Naima’s daughters (and who had accompanied Naima to the Sheraton Hotel in Kampala, Uganda, to meet with me several years ago, an encounter which led to my decision to employ Naima as our first Ambassador in that country.

Naima’s qualifications for the job were impeccable.   She was one of our most successful clients ever, having clawed her way out of severe poverty over the course of a decade during the 90s, powered by a series of FINCA loans. She had so impressed our staff that, when our other, slightly more famous Ambassador of Hope, Natalie Portman, visited Uganda in 2004, they put her forth as someone Natalie had to meet.

Natalie and I met with Naimi on a hot morning in Jinja, Uganda, a town situated at the source of the Nile, complete with a statue of Speke, the Brit explorer who claimed to have “discovered” the place where Ugandans had been living since time immemorial.   Naima took us to the back of her restaurant, which she ran with the help of her four daughters, and, while a journalist from Reuters looked on, told us her story:


“I was born in the Iganga District of Uganda in 1958. In my family, girls were not permitted to have an education, but my brother secretly taught me to read and right.   I was married at the age of 13, and born my first child, a daughter, at age 15.   I had five more daughters, which displeased my husband, who wanted sons, and so he divorced me.   We were living in Mombassa, Kenya, at the time, and I moved then back to Uganda, where I married for the second time. My second husband died when I was 33, leaving me to care for my eight children. We lived in a one-room dwelling, and I supported my family by cleaning people’s houses, who in return allowed me to take their table scraps and wash my family’s cloths with their used dish water. Many days, we had no food at all.


In 1996, a friend of mine told me about an organization named FINCA that made loans to poor women so they could start businesses and support themselves and their families.   She took me to a meeting of her village bank, where I was introduced to the other women.   But the women decided that I was too poor to join their village bank, and would not be able to repay the loan, meaning they would have to repay for me.   I got down on my knees and begged them to accept me. Four of the women took pity on me, and said they would pay for me if I failed to repay the loan.   In this way, I was accepted.


The first loan I received was 50,000 shillings (US$ 40).   I didn’t know what to do with so much money.   My four friends in the village bank invited me to go with them to a nearby village where they was a good crop of tomatoes that would could buy and bring back to Jinja for reselling in the market.   The plan worked fine, but by the time we returned to Jinja, the market was closed.


That night, I slept with the tomatoes. The next morning, I sold them all at a good profit.   After years of hard work, aided by increasingly larger loans, I eventually saved enough money to buy this restaurant. And now, the best news of all, I have bought a plot of land, in town, and am building my own home.”

Naima related all this, quietly, with a transcendent dignity born of a life of struggle and setbacks, none of which stopped her and, on the contrary, fueled her determination.   At the conclusion of Naima’s narrative, the Reuter’s journalist asked Natalie what she thought of all she had heard. Natalie, in tears, shook her head and said “I don’t have problems.”

Years later, in preparation for a visit to Uganda, I asked our CEO, Julius, to get in touch with Naima and if possible arrange a meeting.   “I am sorry to say that Naima is not well,” Julius responded.   He went on to tell me that Naima had suffered a series of setbacks, which had left her in dire circumstances. First, her mother had fallen ill.   To take care of her mother, Naima had left her business in the hands of one of her daughters, who was not up to the task of managing it, and had been forced to sell it to the landlord. Then Naima herself fell ill, with cancer.   She entrusted her care to a fraudulent doctor, who took all her money.

“I have to see her,” I told Julius.   “Can you arrange a meeting?”

I met with Naima at the Sheraton, Kampala Hotel, a venue that held many memories for me.   It was there, back in the mid 80s, that, unable to afford to actually stay there, I used their telephone and tea room as a communications and meeting center, subscribing to the “fake it until you make it” philosophy.   It worked, and today FINCA Uganda has over 55,000 clients and a loan book of $20 million.   Also, it was in the Sheraton San Salvador, on the other side of the world, that my boss, Michael Hammer, was gunned down by a Death Squad in 1980.

As I listened to Naima relate her story, with the same quiet dignity as when we had met with Natalie, I kept thinking: “This can’t be.   Our most successful client ever, not just in Uganda but the world, and it has all been erased.   What a tragedy.”

Being the CEO of a global company has its drawbacks, but there are times when the advantages far outweigh the liabilities.   I decided then and there to invoke “Executive Privilege”, and deviate far from our normal policy of treating every client the same, i.e., that our job was to provide financial services and not to take responsibility for whatever else was going on in their lives.   No, Naima was different.   Maybe we couldn’t solve every problem our clients faced, but as in that wonderful line from the movie “The Year of Living Dangerously”, when fate put someone in our path and we had the opportunity to help them, we had to do it.

After the meeting, I told Julius that we had to hire Naima, and that she needed to tell her story to our other 50,000 clients, most of whom were women in circumstances similar to hers when she joined FINCA, and to inspire them to do for their families what she had achieved with hers. At the time, I thought I was performing an act of charity, putting her on the payroll, and inventing a job for her.

How wrong I was.   A few months later, a picture arrived with Naima, dressed in a gown she had made herself, celebrating her new role as our first Brand Ambassador.   She went from village to village, telling all the women:   “When you have problems, FINCA will never abandon you.” It was a powerful message.   Our retention rate soared.   Despite the highly competitive market in Uganda, our client list grew.

There are things I’ve done in my life I am ashamed of, but of all the things I am proud of I don’t think any can equal my decision to throw a lifeline to Naima in her hour of need, an act she repaid many times, and will, as long as my own struggle lasts, challenge me to live up to the impossibly high standard she has set for us.



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